Want to get in touch with us?

You'll receive an email with a tracking link as soon as your order has been shipped. From there, you can track your package in real time and, in some cases, make changes directly with the carrier.

Orders placed before 12:00 PM (noon) on weekdays are shipped the same day. Orders placed after 12:00 PM are shipped the next business day. We do not ship orders on weekends or public holidays.

You'll receive both your order confirmation and your receipt by email immediately after completing your purchase.

If you chose to pay with Klarna, your invoice will be sent separately by Klarna, usually within a few minutes.

If you can't find the email, please check your spam or junk folder.

Unfortunately, no. Once an order has been placed, we're unable to make changes or cancel it.

If you no longer want the product, simply accept the delivery and return it free of charge using the prepaid return label included with your order.

Unfortunately, no. Once an order has been placed, we're unable to change the shipping address.

However, depending on the carrier, you may be able to update your delivery details directly through the carrier's app after you've received your tracking link.

No, once an order has been placed, it cannot be cancelled.

Instead, you can accept the delivery and return it. A prepaid return label is included in the package, and returns are free of charge.

Oops! Sometimes an accessory (such as a waist belt, rain cover, or dividers) may be accidentally left out of your order.

Email us at support@zeeksack.com or use the contact form further down this page.

Please include your order number, and we'll send the missing item right away—no hassle.

You'll find a prepaid return label included with your order. Simply attach it to your package and drop it off at your nearest pickup location.

Returns are always free of charge.

As soon as we've received and processed your return, you'll receive an email confirming that your refund is on its way.

Once your return has arrived at our warehouse and has been approved by our team, your refund will be processed.

It usually takes 2–3 business days for the money to appear in your account.

From the time you send your return until the refund reaches your account, the entire process typically takes 5–8 business days. Please note that weekends are not included.

Your refund will be issued to the same payment method you used when placing your order.

If you paid by invoice through a provider such as Klarna, your invoice will be adjusted automatically—there's nothing you need to do.

Email us at support@zeeksack.com or use the contact form on our Contact Us page (you'll find the link further down this page).

Please include:

• A photo of the damage
• Your order number
• Your batch number (found on the care label inside the bag)

We'll resolve the issue as quickly as possible—usually by sending you a replacement or issuing a refund, depending on the situation.

We always respond within a few hours during business hours on weekdays—often much faster. Our goal is that you never have to wonder what's happening.

Sometimes, but not always.

We review each case individually, and in most cases, a photo of the damage is all we need. If we do need the product returned, we'll provide you with clear instructions.

Yes, as long as the issue is due to a manufacturing defect or something that shouldn't fail under normal use.

Simply send us a photo of the issue, your order number, and your batch number, and we'll take it from there.

The Underseat 15L

Carry-on: Yes
Personal item: Yes
Guarantee: Carry-on + Personal item

The Organizer 30L

Carry-on: Yes
Personal item: No
Guarantee: Carry-on

The Organizer 20L

Carry-on: Yes
Personal item: No
Guarantee: Carry-on

The Organizer 40L

Carry-on: No
Personal item: No
Guarantee: No

The Rolltop 25L

Carry-on: Yes
Personal item: No
Guarantee: Carry-on

Definitions

Carry-on = stored in the overhead compartment above your seat.
Personal item = must fit under the seat in front of you.

CARRY-ON GUARANTEE

If you use your bag according to the guidelines above and are still charged a baggage fee at the gate, we'll reimburse the cost.

Simply send your receipt along with your order number to our support team, and we'll refund the amount.

The guarantee only applies when the bag is used according to its designated category (carry-on or personal item).

This happens extremely rarely.

The guarantee is there for your peace of mind.