Frequently Asked Questions
Order Information
Where can I find my order confirmation?
Where can I find my order confirmation?
First, check your spam folder. If it’s not there, just contact us and we’ll resend it.
How can I track my order?
How can I track my order?
Once your order is shipped, we’ll send you a UPS tracking number. You can use this to track your package directly on the UPS website.
Shipping
What countries do you ship to?
What countries do you ship to?
Sweden, Denmark, Norway, Finland, Germany, Netherlands, Belgium, Poland, Austria, Czech Republic (Czechia), Luxembourg, Estonia, Latvia, Lithuania, Liechtenstein France, Italy, Spain, Portugal, Ireland, Switzerland, UK, Hungary, Slovenia, Slovakia, Greece, Romania, Monaco, Croatia, Bulgaria, Andorra
How long will it take to receive my order?
How long will it take to receive my order?
1-2 business days
Sweden, Denmark, Norway, Finland, Germany
2-3 business days
Netherlands, Belgium, Poland, Austria, Czech Republic (Czechia), Luxembourg, Estonia, Latvia, Lithuania, Liechtenstein
3-4 business days
France, Italy, Spain, Portugal, Ireland, Switzerland, UK, Hungary, Slovenia, Slovakia, Greece, Romania, Monaco, Croatia, Bulgaria, Andorra
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 100 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 3 days from when we receive the item(s).
About Us
What country is Zeeksack from?
What country is Zeeksack from?
Zeeksack is a Swedish brand focused on creating high-quality, functional backpacks that help you stay organized and ready for every adventure. We combine Scandinavian design with smart solutions for your active lifestyle.
Can I buy Zeeksack in stores?
Can I buy Zeeksack in stores?
Yes, you can! In addition to our online store, you can find Zeeksack products at Chillout travel store in Oslo and Bergen, Norway. If you're in the area, feel free to stop by and explore our range in person.