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Frequently Asked Questions

Order Information

Where can I find my order confirmation?

First, check your spam folder. If it’s not there, just contact us and we’ll resend it.

How can I track my order?

Once your order is shipped, we’ll send you a UPS tracking number. You can use this to track your package directly on the UPS website.

Shipping

What countries do you ship to?

Sweden, Denmark, Norway, Finland, Germany, Netherlands, Belgium, Poland, Austria, Czech Republic (Czechia), Luxembourg, Estonia, Latvia, Lithuania, Liechtenstein France, Italy, Spain, Portugal, Ireland, Switzerland, UK, Hungary, Slovenia, Slovakia, Greece, Romania, Monaco, Croatia, Bulgaria, Andorra

How long will it take to receive my order?

1-2 business days
Sweden, Denmark, Norway, Finland, Germany

2-3 business days
Netherlands, Belgium, Poland, Austria, Czech Republic (Czechia), Luxembourg, Estonia, Latvia, Lithuania, Liechtenstein

3-4 business days
France, Italy, Spain, Portugal, Ireland, Switzerland, UK, Hungary, Slovenia, Slovakia, Greece, Romania, Monaco, Croatia, Bulgaria, Andorra

Returns and Refunds

How do I return a product?

Items must be returned within 100 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 3 days from when we receive the item(s).

About Us

What country is Zeeksack from?

Zeeksack is a Swedish brand focused on creating high-quality, functional backpacks that help you stay organized and ready for every adventure. We combine Scandinavian design with smart solutions for your active lifestyle.

Can I buy Zeeksack in stores?

Yes, you can! In addition to our online store, you can find Zeeksack products at Chillout travel store in Oslo and Bergen, Norway. If you're in the area, feel free to stop by and explore our range in person.

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