Shipping and Delivery
Here you will find clear information regarding delivery times, tracking, priority fulfillment, and unclaimed packages.
Applies to in-stock items unless another delivery time is stated on the product page.
Orders are normally shipped the same business day when the item is in stock.
Free shipping applies when the total order value reaches at least 100 €.
Certain items may have a different delivery timeline, for example, during pre-orders or if an item is temporarily out of stock. The current delivery time is displayed on the product page and at checkout.
Normally delivered within 2–3 business days.
Orders for in-stock items are normally delivered within 2–3 business days. If you order before 12:00 PM, your order is usually shipped from our warehouse on the same business day.
Orders placed after 12:00 PM, over weekends, or on public holidays are typically processed on the following business day.
If an item is available for pre-order or has extended delivery, this will be clearly stated on the product page. The information on the product page takes precedence over standard delivery times.
You will be notified when your package is on its way.
Your order is shipped from our warehouse in Trollhättan using the shipping carrier selected at checkout.
Once your package has been dispatched, you will receive a shipping confirmation email containing tracking details. Depending on the shipping carrier, you may also receive updates via text message (SMS) or through the carrier's app.
The warehouse picks and prepares your items.
You receive a shipping confirmation and tracking link.
Follow the instructions from your selected shipping carrier.
Shipping costs are clearly displayed at checkout.
We offer free shipping on orders with a total value of at least 100 €.
For orders below this threshold and for any alternative delivery options, the shipping cost will be clearly displayed before you finalize your purchase.
Available delivery methods, prices, and estimated delivery times are shown at checkout.
Your order is handled ahead of standard orders.
If you choose Priority Fulfillment, your order is given priority in our warehouse and processed ahead of standard orders.
This service speeds up the time it takes for your package to leave our warehouse. Actual transit time follows the shipping option you select at checkout.
This service provides faster warehouse processing but does not guarantee delivery on a specific date.
Most packages arrive on schedule.
However, delays may occur during peak periods, promotions, holidays, severe weather conditions, or other events beyond our control affecting the shipping carrier.
If your tracking information has not updated for several business days or your package is significantly delayed, please contact customer support. We will help you investigate the shipment.
Please double-check your details before placing an order.
You are responsible for ensuring that your name, street address, ZIP code, phone number, and other delivery details are correct when placing your order.
Contact us as soon as possible if you spot an error. We will try to assist before the package is dispatched, but we cannot guarantee that information can be changed once warehouse processing has begun.
Documented additional costs resulting from incorrect or incomplete information may be charged to the customer.
Pick up your package within the carrier's time limit.
Holding periods vary depending on the delivery method and are set by the carrier. If the package is not collected within this window, it may be returned to us.
An unclaimed package is not automatically considered an exercise of your right of withdrawal. You must also notify us explicitly if you wish to cancel your purchase.
For unclaimed shipments, we reserve the right to deduct or charge compensation for documented costs related to outbound shipping, return freight, and necessary administrative handling, to the extent permitted by applicable law.
Contact us and we will guide you further.
If the package is damaged
Save all outer packaging, take clear photos of the package and item, and contact us as soon as possible. Please include your order number so we can assist you faster.
If tracking shows "Delivered"
First, check the delivery spot, mailbox, and any messages from the carrier. Ask other members of your household or neighbors if relevant.
If you still cannot locate the package, contact us and we will investigate the matter with the shipping carrier.
Need help with a delivery?
Contact customer support and provide your order number. This allows us to locate your order and assist you faster.
