Terms of service
(Revised date: October 3, 2025)
1. General
Zeeksack AB, Reg. No. 559207-7522, (“ZEEKSACK”) is the company that provides www.zeeksack.se, hereinafter referred to as the “website”. The words “we, our, and us” in these terms and conditions refer to ZEEKSACK. The following terms apply to all orders placed by the customer (hereinafter referred to as “you”) with us.
By using the website and/or placing an order, you agree to comply with the terms set forth in this document (the “Terms”) as well as our Privacy and Cookie Policy. This is a fairly long and objectively quite dry text, but it is important. Therefore, please make sure you have read and understood the Terms before placing your order.
Your personal privacy is important to us. We always process personal data in accordance with applicable legislation, and we have a privacy policy updated in accordance with the General Data Protection Regulation (GDPR), which entered into force on May 25, 2018. To review this and get more information on how we process your personal data, please see our Privacy and Cookie Policy.
We reserve the right to amend the Terms as needed, without prior notice to you. The version of the Terms that applies to your order is the version available on the website at the time you place your order.
To order goods from our website, you must be at least 18 years old.
If you wish to get in touch with us, we recommend contacting our customer service via email at support@zeeksack.com.
2. Pricing Information
All prices on our website are displayed including VAT, in accordance with applicable legislation. Delivery costs and estimated delivery times are clearly specified during the checkout process. Should it become necessary to split your order into multiple shipments, no additional delivery costs will apply for the additional shipments.
Promotional offers are limited to products in stock. Discount codes cannot be combined with other promotions or already discounted items. If a discount code is used in conjunction with other offers that further reduce the price, Zeeksack reserves the right to invoice the customer for the difference. We also reserve the right to terminate or modify offers at any time without prior notice.
We reserve the right to correct prices in the event of obvious errors. This includes, but is not limited to, incorrect pricing during promotions or products inadvertently listed as free. In such cases, Zeeksack reserves the right to cancel the order and offer the customer the opportunity to make a new purchase at the correct price.
3. Payment Options
Zeeksack offers a wide range of payment methods, including invoice, installment payment, direct bank transfer, and card payment. Available options may vary depending on the customer's country and will be presented at checkout.
Credit Check: We reserve the right to review and, if necessary, reject applications for invoice payments or installment plans. For card purchases, we check the card's validity, available balance, and verify that the buyer's details match our records.
Fees: Zeeksack is not responsible for any fees incurred due to late payments. If you have questions regarding late payment fees, please contact our payment partner directly.
Other: The customer must provide a valid email address when placing an order and notify us immediately of any changes. We reserve the right to send payment reminders and other notifications to the provided email address.
For more information about our payment options, please visit our website.
4. Ordering Process
Orders are placed directly via our website. If you have questions about how to place an order, you are welcome to contact our customer service.
Once an order has been placed, we will send an email confirmation. Should any obstacles arise that prevent us from fulfilling your order, you will be informed as soon as possible. If payment has already been made for an order we cannot fulfill, you will be refunded using the same payment method used for the purchase.
In the event that we suspect an order may be fraudulent, we reserve the right to cancel and refund the order. In order for us to dispatch the order, you must follow the instructions we provide to verify your identity as the buyer.
5. Formation of Contract
A purchase agreement is considered final when Zeeksack has confirmed your order and you have received an order confirmation email. We encourage you to save this confirmation for future reference. It is possible to cancel your order up until it has been confirmed by us. Upon cancellation, any amounts paid will be refunded.
6. Right of Withdrawal
You have the right to withdraw from your purchase from the moment the order is placed up to 14 days after you have received your order.
You do not need to provide any reason for exercising your right of withdrawal.
If the order has already been shipped, you return the product to us. Return shipping is free of charge.
7. Shipping & Delivery Information
Zeeksack is committed to processing your order with the utmost care and aims to deliver in accordance with the delivery option you selected. An accurate and complete delivery address is crucial to avoiding delivery issues. The customer is solely responsible for any problems arising from incorrect or incomplete address information.
Information regarding our various delivery options and their terms can be found at checkout and on our website. We strive to dispatch orders as quickly as possible. For certain regions, we also offer an express delivery option, which includes priority handling.
Delivery times for both standard and express delivery are presented when selecting the shipping method. Please keep in mind that actual delivery times may be affected by circumstances beyond our control. Deliveries may take longer than usual, especially during peak demand periods. If a delivery delay is of material importance to you as a customer, you have the right to cancel the purchase.
8. Goods Damaged in Transit
If you discover damage to the package or product upon delivery, it is important that you contact our customer service immediately within a reasonable timeframe, preferably within two days of receiving the package. Please document the damage with photos and send them to us. Once we have agreed that the damage occurred during transit, we will replace the damaged goods, provided they are in stock.
9. Right of Withdrawal and Returns
As a customer of Zeeksack, you have the right to withdraw from your purchase within 100 days of receiving your order, without having to give any specific reason. To exercise your right of withdrawal, send a clear notice to us with your contact information and order details. It is important that this notice is sent within the withdrawal period to be valid.
Upon exercising the right of withdrawal, we will refund the full purchase price, including the standard delivery shipping cost, as quickly as possible. Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed upon. The refund will not incur any additional costs for you.
Goods must be returned to us without undue delay and no later than 14 days after notifying us of your decision to exercise your right of withdrawal. A full refund is guaranteed provided all items are returned in their original condition. We reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value if the item returned is used or damaged.
To facilitate the return process, please follow our current return terms, which can be found under our Refund Policy. It is important that the package is not dropped directly into a mailbox, as these shipments risk not arriving. Save the drop-off receipt from your parcel shop/carrier as proof.
You as the customer are responsible for the condition of the item until it has been returned to us, meaning you are also responsible for the product during return transit. To ensure the product is not damaged on its way back, we recommend packaging it securely.
Free returns apply only to up to five products per customer. If you ordered more than five products and wish to return more than five, you must cover the return shipping costs yourself unless otherwise agreed in advance.
10. Warranty and Claims Policy
As a customer of Zeeksack, you have the right to submit a warranty claim for products that prove to be defective or do not match your order. If you discover a defect in a product, you should contact our customer service promptly, and no later than within a reasonable timeframe after the defect was discovered. We consider a claim made within two months of discovering the defect to always be within a reasonable timeframe. However, your right to make a claim expires three years from the date of receiving the product.
Examples of defects that may justify a valid claim include, but are not limited to, missing stitching or defective zippers. On the other hand, damage caused by normal wear and tear or improper handling is not covered by the right to make a claim.
Upon an approved claim, Zeeksack will cover the cost of return shipping. To receive assistance with shipping, please contact our customer service. Approved claims are handled in accordance with applicable consumer sales law and may include repair, a replacement product, or a refund.
11. Digital Products
Zeeksack offers digital gift cards, which are valid for purchases on our website. These gift cards can be purchased and redeemed in accordance with the terms specified herein.
Prices and Payment: The value of the gift card corresponds to the amount paid at the time of purchase. No additional fees apply. Gift cards cannot be used to purchase additional gift cards and cannot be redeemed for cash.
Right of Withdrawal and Returns: The same terms for withdrawal and returns that apply to our physical products also apply to digital gift cards. This includes a 100-day right of withdrawal from receipt of the order.
Validity: Gift cards are valid for two years from the date of purchase. The validity period is not affected by any returns where amounts are refunded back to the gift card.
12. Colors, Dimensions, and Weight
We make every effort to accurately display and describe the characteristics and colors of our products. However, it is important to note that actual color representation may vary depending on your screen or device settings.
Dimensions and weights stated for our products should be considered approximate estimates only, intended to provide a general understanding of the product's size or shape. Variations may occur based on the product's materials and manufacturing process.
13. Liability
Zeeksack strives to ensure all our customers are completely satisfied with their purchase. If for any reason you are not satisfied, we offer a money-back guarantee, provided you follow our return terms.
Force Majeure: We are not liable for any delay or failure to perform our obligations resulting from causes beyond our reasonable control, such as natural disasters, war, strikes, or other unforeseen events.
We attempt to resolve any disputes amicably with the customer. Should we fail to reach a solution, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). Customers also have the option to use the European Commission's Online Dispute Resolution (ODR) platform to submit complaints.
14. Assignment
Zeeksack reserves the right to assign or pledge any claims, including those arising from your order, to third parties.
15. Severability
If any part of these Terms is held to be invalid or unenforceable, it shall not affect the validity or enforceability of the remaining provisions of the contract.
16. Intellectual Property Rights AND PROHIBITION OF COPYING
At Zeeksack, we put great care and extensive development effort into our products. Therefore, it is important to us to protect our innovations against theft and copying.
All intellectual property rights on the website and in our products belong to Zeeksack AB. This includes, but is not limited to, trademarks, copyrights, design rights, technical specifications, and our unique concepts, such as the "Activity Hook" and "Modular Divider System™".
Through your purchase, you acquire ownership of the physical item of the product for its intended use. However, you acquire no rights to the underlying intellectual property, drawings, or manufacturing methods.
For businesses, the following applies:
Special Conditions for Businesses and Commercial Use
If you are purchasing in your capacity as a business/trader, or if you as an individual act for commercial purposes (e.g., to launch a competing business), the following strict penalties apply upon violation of items A–C below.
Prohibition of Reverse Engineering and Copying
To protect our innovations, it is expressly prohibited to use our products to create competing goods. This means you may not:
a) Copy, imitate, or recreate the product's design or functionality for commercial use.
b) Perform "Reverse Engineering" (disassemble, analyze, or measure the product) for the purpose of understanding its construction to manufacture similar goods.
c) Assist third parties in performing actions listed under items a or b.
Contractual Penalty: In the event of a breach of the prohibition against copying or reverse engineering, you shall pay to Zeeksack a contractual penalty of 250,000 SEK per violation. If the violation is ongoing (e.g., selling copied bags), the penalty applies for each started week that the infringement continues. This penalty applies regardless of whether we can prove financial loss or damage.
Damages: If our actual damages (including lost profits and harm to the brand) exceed the contractual penalty amount, we reserve the right to full compensation for the total damage suffered.
Right of Inspection: Upon reasonable suspicion that you are copying our products for commercial purposes, Zeeksack has the right to conduct an inspection of your operations through an independent third party (e.g., an auditor) to secure evidence.
A breach of Section 16 constitutes a material breach of contract, entitling us to immediately terminate the contract, halt deliveries, and take legal action.
17. Payment Terms
The seller may demand payment for the goods from the time they are dispatched from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card upon ordering. The card is charged on the same day the goods are shipped. In the case of invoice payment, the invoice is issued to the buyer when the goods are dispatched. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay by subsequent invoice.
18. Corporate Information
Zeeksack AB
Marmorgatan 8
422 43 Hisings Backa
Sweden
Organization Number: 559207-7522
VAT Identification Number: SE559702752201