Returns and Refunds
We want you to feel completely confident with your purchase. Here is a clear overview of how to make a return, the terms that apply, and when your refund will be issued.
You can return items within 100 days from the date you received your order, provided the conditions below are met.
A prepaid return label is included with your order. Attach it to the package and drop it off.
Refunds are normally processed within two business days after your return has been received and inspected.
Ready to return your order?
A prepaid return label is included with your package. Attach the label to your parcel and hand it in at the appropriate drop-off location. If your return label is missing or damaged, please contact customer support.
Four simple steps.
Your return is free of charge. A prepaid return label is included with your package, so there is no need to register your return online.
Place the products you wish to return securely in the package, including all parts and accessories.
Use the prepaid return label included with your order and attach it securely to the package.
Hand in the package at the appropriate drop-off location and keep your drop-off receipt.
Your refund will be issued once the return is received and processed.
Save your drop-off receipt or proof of posting from the drop-off location until your return has been fully processed.
100-day satisfaction guarantee.
You can return your order within 100 days from the date you received it.
The item must be returned complete with all original parts and accessories. Please use the original packaging whenever available and suitable for return shipping.
You may inspect the product in the same way you would in a retail store. Any use beyond this may result in a deduction if the item's value has decreased.
Please make sure all items you wish to return are packed securely and that all included parts and accessories are returned with the product.
Free returns on up to five items.
Free return shipping applies to up to five products per order.
If your order contains more than five items and you wish to return more than five, you will normally be responsible for the additional return shipping costs, unless otherwise agreed with customer support in advance.
Whenever possible, please group your items into a single return shipment. Multiple separate returns from the same order may incur extra charges.
Money back to your original payment method.
Once your return has arrived and passed inspection, the refund is normally processed within two business days.
Refunds are issued to the original payment method used for the purchase. The time it takes for the funds to reflect in your account depends on your bank or payment provider.
You will receive a confirmation email once your refund has been processed.
Even after we process your refund, your bank or payment provider may require several business days to post the credit to your account.
Deductions may apply if the product's value is reduced.
If the product has been used beyond what is necessary to establish its characteristics and functionality, or if it is returned damaged, incomplete, or dirty, the refund amount may be reduced by an amount corresponding to the documented decrease in value.
Each return is evaluated individually, and no deduction is made without objective grounds.
Normal, careful inspection and trial of the product will generally not result in any value reduction.
Contact us before initiating a standard return.
If you received the wrong item, or if an item was damaged or defective upon delivery, please contact customer support before starting a regular return.
Please include photos of the item, packaging, and shipping label along with your order number. This helps us assess your case and assist you much faster.
Errors, defects, and transit damages are handled as formal claims and will not be treated as a standard return at your expense.
Use the prepaid return label included with your order.
Please use the prepaid return label included with your package when returning your order. The label contains the correct return information and helps us identify and process your return.
If your return label is missing or damaged, please contact customer support before sending the package.
Have questions about a return?
Contact us at support@zeeksack.com and include your order number so we can help you as quickly as possible.
