Simple, free returns
Take your time. You have 100 days to decide, and a prepaid return label is included with your order.
100-day satisfaction guaranteeHow to make a return
No online registration is needed. Everything you need is included with your order.
Four simple steps
Include all original parts and accessories.
Use the prepaid return label included in your package.
Hand in the package and keep your drop-off receipt.
We email you when your refund has been processed.
Good to know
What condition must the product be in?
You may carefully inspect and try the product as you would in a store. It must be returned complete, clean and with all original parts and accessories. Please use the original packaging whenever it is available and suitable for return shipping.
If the product has been used more than necessary, or is returned damaged, dirty or incomplete, we may deduct an amount corresponding to its documented reduction in value. Every return is assessed individually.
Are all returns free?
Free return shipping applies to up to five products per order. If you wish to return more than five products, contact customer support before sending the return.
Whenever possible, return all products from the same order in one package. Separate return shipments from the same order may result in additional charges.
When will I receive my refund?
Once your return has arrived and passed inspection, we normally process your refund within two business days. It is sent to the original payment method and you will receive a confirmation email.
Your bank or payment provider may need additional business days before the money appears in your account.
What if my return label is missing?
Contact customer support before sending the package. We will help you with the correct return information. Please do not send a return using an address found elsewhere.
What if I received a damaged or incorrect item?
Contact us before making a standard return. Include your order number and clear photos of the product, packaging and shipping label so we can resolve the issue quickly.
A defective, damaged or incorrect item is not treated as a standard return at your expense.
Need help with a return?
Send us your order number and our customer support team will help you.
